Employment Opportunities

Current job listings

• Services Division
• Operations Division
• Growth & Marketing Division

Home Inspector

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Job Description:

The AJF Inspector provides a professional and thorough review of a property’s systems and components adhering to our Professional Standards of Practice. The information is communicated, both written and verbal, in a non-alarming, unbiased manner, while upholding our mission of service, education, and protection to clients through the highest standards of integrity, professionalism, and care.

Key Objectives:

• Ensure outstanding service for our client and real estate agents for all company services.
• Prepare an accurate and technically correct inspection report in accordance with AJF and Arizona
  Board of Technical Registration Standards of Practice (SOPs).
• Build trust and future referrals with clients and agents using a calm, consistent, honest, and thorough
  communication approach.
• Present inspection results to the client and agent through unbiased and neutral feedback.
• Respond to client and agent concerns/questions in a patient, thorough and professional manner.
• Communicate value of additional services offered by AJF.
• Adopt and support AJF’s Mission, Vision, Value and Culture while embracing learning and growing
  to be the best version of yourself.

Duties/Responsibilities:

Pre-Inspection Preparation

• Daily monitoring of your ISN schedule to give advance notice to Office Team of any issues.
• Daily, careful review of your work order(s) to ensure that you have all tools and equipment available.

Inspections

• Perform home and pool & spa inspections
• Perform termite inspections
• Perform commercial inspections
• Perform mold testing/screening
• Perform thermal imaging
• Perform radon testing
• Attend field and in office training

Post Inspection

• Daily completion of Quality Control checklist.
• Daily submission of RecallChek after each inspection.
• Upload reports and email to the client and agent the day of the inspection.
• Answer post-inspection client and agent questions/concerns.

Additional Duties

• Attend all company training sessions, weekly zoom or conference calls, staff meetings etc.
• Participate when asked to support AJF sponsored events and/or fundraisers.

Key Skills:

• High attention to detail in all aspects of the position
• Strong written and verbal communication skills
• Strong technical knowledge of building systems and components
• Excellent organizational skills and ability to follow a process
• Ability to develop strong relationships & connect with Clients, Agents and the AJF Team
• Technology skills – MS Office, ISN, Report Software
• Proven ability to succeed
• Coachable and results driven
• Team player who welcomes challenges and embraces change

Experience/Training:

• AZ BTR certified home inspector – Preferred
• Inspection experience – Preferred
• Customer service/relations – Preferred
• Building/Trades experience – Preferred

Disclaimer: These requirements are representative, but not all-inclusive, of the responsibilities, knowledge and ability required for this position.

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Customer Service Specialist

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Job Description

The Customer Service Specialist (CSS) provides support and follow-up for clients and real estate agents while maintaining a highly efficient, positive, and energetic office environment. The CSS upholds our mission of service, education, and protection to clients through the highest standards of integrity, professionalism, and care.

Key Objectives:

The CSS is an integral part of the daily operations for busy, multi-inspector home and commercial inspection company. The CSS must have strong customer service skills, attention to detail and excellent communication skills. The CSS’s main goal is to support, improve, and exceed the inspection experience and delivery of our service for the clients and real estate agents who refer AJF.

Duties and Responsibilities:

• Answer phones and respond to emails in a positive, friendly professional manner
• Satisfaction calls and follows up post-inspection
• Initial contact and coordination of follow up for customer service calls
• Pre- and post-inspection, provide support for client’s questions and needs
• Respond and oversee all client review platforms
• Manage and assist with quality control processes
• Assist in the order taking, scheduling and preparation of inspections
• Update and maintain inspection database for complete accuracy
• Perform other tasks as assigned

Key Skills:

• Excellent communication skills: both written and verbal
• Love working both on the computer and phone
• Ability to multitask in a busy, small office while maintaining confidentiality & professionalism
• Strong organizational and planning skills
• Extremely detail-oriented, hardworking, and results-driven
• Flexible, reliable, and self-motivated
• Willing to follow a process and suggest new ideas/improvements as appropriate
• A people person with a service attitude
• Be a team player and cooperate with all co-workers
• Excels in an incentive-based model
• Computer proficient with Microsoft Office, Outlook, PowerPoint, Social Media Platforms
• Previous customer service, scheduling, and/or administrative experience preferred
• Education: High school diploma with some college or business training preferred
• Full-Time position including weekends

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Client Coordinator

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Job Description

The Client Coordinator (CC) maintains a highly efficient, positive, and energetic office environment. Provides support for inspection personnel, while upholding our mission of service, education, and protection to clients through the highest standards of integrity, professionalism, and care.

Key Objectives:

The CC is an integral part of the daily operations for busy, multi-inspector home and commercial inspection company. The CC must have great attention to detail and strong communication skills to ensure the accuracy of order taking, scheduling, and preparation of inspections. The CC’s main goal is to provide clients with a seamless customer service experience from the first phone call to inquire or schedule an inspection through the delivery of our service.

Duties and Responsibilities:

• Answer phones and respond to emails in a positive, friendly professional manner
• Assist in the order taking, scheduling and preparation of inspections
• Coordinate all information/documents needed for each day’s scheduled inspections
• Assist and maintain quality control processes
• Pre- and post-inspection, provide support with inspection questions/needs to uphold our reputation for excellent customer service
• Update and maintain inspection database for complete accuracy
• Perform other tasks as assigned

Key Skills:

• Excellent communication skills: both written and verbal
• Love working both on the computer and phone
• Ability to multitask in a busy, small office while maintaining confidentiality & professionalism
• Strong organizational and planning skills
• Extremely detail-oriented, hardworking
• Must be results-driven and willing to follow an accountability process for self and team
• Flexible, reliable, and self-motivated
• A people person with a service attitude
• Be a team player and cooperate with all co-workers
• Excels in an incentive-based model
• Computer proficient with Microsoft Office, Outlook, PowerPoint
• Previous scheduling, call center, administrative, and/or customer service experience preferred
• Education: High school diploma with some college or business training preferred
• Full-Time position including weekends

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Growth Manager

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Job Description:

 

The Growth Manager provides effective leadership and excellence in business development for AJF Inspections & Engineering, while maintaining our goal of service, education, and protection to clients through the highest standards of integrity, professionalism, and care.

Key Objectives:

The main objective of the Growth Manager (GM) is to drive the growth of inspections and ancillary services for the company while ensuring company goals are met.  The GM is an integral part of the Leadership Team and will assist in the hiring, training, and managing of Growth Team Members (GTM).  The GM will maintain current marketing strategies while developing new systems/strategies for additional expansion opportunities.  The GM will develop and monitor key accountability metrics for the Growth Division and its individual members.

Duties and Responsibilities:

• Active role on the Executive Leadership Team
• Assist in preparation and oversee the weekly/monthly marketing calendar.
• Attend RMS Meetings, Office Meetings, CE Classes, 1v1, and other marketing events.
• Make a certain number of cold calls to Top Producers per week and schedule meetings.
• Maintain and develop marketing follow up strategies, including but not limited to, creating new presentations with resourceful industry information, weekly calls to New Agents, lost business follow up, etc.
• Manage brokerage vendor programs.
• Build and maintain current marketing materials.
• Manage social media program while assisting in content creation.
• Maintain own Pipeline, KPI’s, and tracking of agent interaction and marketing efforts.
• Track and maintain marketing budget to ensure profitability.
• Oversee and monitor marketing inventory included printed materials, swag, etc.
• Assist with recruiting, hiring, and training (initial & ongoing) for incoming GTM.
• Attend weekly zoom meetings, monthly in-person meetings, and leadership retreats.
• Willingness to better yourself as a leader through outside training, reading, podcasts, etc.

 

Key Skills:

• Strong written and verbal communication
• Excellent organizational, systems development, and implementation skills.
• “People Person” with the ability to develop strong relationships internally and externally.
• Must love being in a sales role
• Must be a self-starter with phenomenal follow up.
• Must be results driven and willing to follow an accountability process for self and team.
• Ability to juggle multiple tasks, projects, and people at one time.
• Flexible mindset and strong drive to succeed.
• Service based attitude.
• Team Player
• Familiar with Microsoft office, Microsoft outlook, Excel, PowerPoint, Adobe, & Social Media platforms
• Minimum of 3 years’ experience in a sales role preferred.
• Knowledge of real estate industry preferred.
• Bachelor’s degree in marketing, business, or communications preferred.
• Full Time position including some weekends.

 

Apply now