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Job Description
As a Team Captain, you will be a full-time home inspector and your primary role is to perform home inspections adhering to our Professional Standards of Practice. In addition to home inspections, you will provide effective leadership and excellence in training a team of home inspectors in accordance with the AJF Inspections and Engineering’s Mission, Vision, Core Values and Culture.
Key Objectives
- Support and assist each team member
- Exemplify AJF Mission, Vision, Core Values and Culture
- Perform inspections and lead by example
- Assist with coaching and training of team members
- Identify any key gaps and needs of team members
Regular Work Activities
- Development, implementation and management of systems and procedures
- Motivate and inspire team
- Assist in classroom training as needed
- Be the first resource for team members with questions and support
- Perform inspections in accordance with Inspector job profile
Management Responsibilities
- Responsible for communicating with team new policies and procedures
- In-field training of new inspectors as needed
- Review CSI with service manager and assist in management of client complaints as needed
- Provide ideas and solutions to management on improvements for service team
Key Skills
- Be coachable
- Strong attention to detail
- Strong verbal communication
- Strong organizational skills
- Ability to listen and remain calm under pressure in confrontational situations
- Ability to interpret and analyze data
- Exhibit integrity, trust and commitment
Contacts and Interaction
- Services manager
- Inspector trainees and team members
Job Requirements
- Proven work experience and aptitude in Home Inspection Industry – Required
- Management experience – Preferred
- Administration experience – Preferred
- Service experience – Required
Apply now
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AJF Inspections & Engineering is a leader in Home & Commercial Inspections throughout the Valley and beyond. We have a wonderful team of hard working, highly motivated, fun loving, client centered people….and we are growing again!
AJF Inspections & Engineering is expanding our services to include sewer video scoping. We are looking to add qualified drain line video scope technicians to our team. This excellent opportunity can be a career changer for the right individual.
If you have experience in plumbing, inspecting or construction and are an excellent communicator, you will not want to miss this opportunity. READ ON!
Essential Functions (not all inclusive):
- Proper use of camera equipment to complete sewer scope inspections of variety of homes or commercial properties.
- Provide useful, detailed, and accurate reports.
- Ability to communicating clearly, non-alarming and customer service-oriented manner with clients and REALTORS.
- Maintain a clean jobsite as well as keeping all equipment and tools clean and secure.
Minimum Qualifications (not all inclusive):
- Possess actual experience performing drain line video scope evaluations.
- Must have basic plumbing capabilities.
- Strong verbal and written communications skills
- Have good computer skills.
- Customer service oriented.
- Must be reliable and able to work in a team environment.
- Ability to climb ladders and lift heavy camera equipment.
- Able to work full time employment 5 days per week including some weekend days per month (not a 1099 position).
- Valid Driver’s License Other duties as required.
- Other duties as required.
The AJF Package (not all inclusive):
- Competitive wages
- Paid Time Off
- Holiday Pay
- 401k with Matching Funds
- On the job training
- Opportunities for career growth and leadership
Apply now
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AJF Inspections & Engineering is a leader in Home & Commercial Inspections throughout the Valley and beyond. We have a wonderful team of hard working, highly motivated, fun loving, client centered people….and we are growing again!
AJF Inspections & Engineering is seeking individuals who are looking for a dynamic and rewarding career conducting home inspections; commercial inspections; termite inspections, radon testing, mold assessments/testing and more. INSPECTION EXPERIENCE IS NOT REQUIRED.
What is required is a willingness and passion to learn about the inspection busines; willingness to dramatically change your life; willingness to go above and beyond for the customer/client; and a willingness to work on a team. We will provide all training, tools, and resources to become an Arizona certified home inspector.
This excellent opportunity can be a career changer for the right individual.
Essential Functions (not all inclusive):
- Initially you will enter our Home Inspector Apprenticeship Program where you will learn step by step how to perform home, commercial and termite inspections with the goal of becoming a full time AZ certified home inspector
- Train and learn how to conduct ancillary inspection services (radon testing, mold assessment, and sewer scoping)
- Ability to communicating clearly, non-alarming and customer service-oriented manner with clients and REALTORS.
Minimum Qualifications (not all inclusive):
- Customer service oriented (worked at Starbucks, Enterprise, or another customer focused business is preferred but not required)
- Willingness to work outside your comfort zone and learn new skills
- Teachable/Coachable
- Great communication skills with the ability to connect with the clients and REALTORS
- Must be reliable and able to work in a team environment.
- Ability to climb a ladder and walk on roofs (2 story not required)
- Able to work full time employment 5 days per week including some weekend days per month (not a 1099 position).
- Valid Driver’s License Other duties as required.
- Other duties as required.
The AJF Package (not all inclusive):
- On the job training
- Competitive wages
- Paid Time Off
- Holiday Pay
- 401k with Matching Funds
- Health Insurance
- Opportunities for career growth and leadership
Apply now
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Job Description:
The AJF Inspector provides a professional and thorough review of a property’s systems and components adhering to our Professional Standards of Practice. The information is communicated, both written and verbal, in a non-alarming, unbiased manner, while upholding our mission of service, education, and protection to clients through the highest standards of integrity, professionalism, and care.
Key Objectives:
- Ensure outstanding service for our client and real estate agents for all company services.
- Prepare an accurate and technically correct inspection report in accordance with AJF and Arizona
Board of Technical Registration Standards of Practice (SOPs).
- Build trust and future referrals with clients and agents using a calm, consistent, honest, and thorough
communication approach.
- Present inspection results to the client and agent through unbiased and neutral feedback.
- Respond to client and agent concerns/questions in a patient, thorough and professional manner.
- Communicate value of additional services offered by AJF.
- Adopt and support AJF’s Mission, Vision, Value and Culture while embracing learning and growing
to be the best version of yourself.
Duties/Responsibilities:
Pre-Inspection Preparation
- Daily monitoring of your ISN schedule to give advance notice to Office Team of any issues.
- Daily, careful review of your work order(s) to ensure that you have all tools and equipment available.
Inspections
- Perform home and pool & spa inspections
- Perform termite inspections
- Perform commercial inspections
- Perform mold testing/screening
- Perform thermal imaging
- Perform radon testing
- Attend field and in office training
Post Inspection
- Daily completion of Quality Control checklist.
- Daily submission of RecallChek after each inspection.
- Upload reports and email to the client and agent the day of the inspection.
- Answer post-inspection client and agent questions/concerns.
Additional Duties
- Attend all company training sessions, weekly zoom or conference calls, staff meetings etc.
- Participate when asked to support AJF sponsored events and/or fundraisers.
Key Skills:
- High attention to detail in all aspects of the position
- Strong written and verbal communication skills
- Strong technical knowledge of building systems and components
- Excellent organizational skills and ability to follow a process
- Ability to develop strong relationships & connect with Clients, Agents and the AJF Team
- Technology skills – MS Office, ISN, Report Software
- Proven ability to succeed
- Coachable and results driven
- Team player who welcomes challenges and embraces change
Experience/Training:
- AZ BTR certified home inspector – Preferred
- Inspection experience – Preferred
- Customer service/relations – Preferred
- Building/Trades experience – Preferred
Disclaimer: These requirements are representative, but not all-inclusive, of the responsibilities, knowledge and ability required for this position.
Apply now
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Job Description
The Customer Service Specialist (CSS) provides support and follow-up for clients and real estate agents while maintaining a highly efficient, positive, and energetic office environment. The CSS upholds our mission of service, education, and protection to clients through the highest standards of integrity, professionalism, and care.
Key Objectives:
The CSS is an integral part of the daily operations for busy, multi-inspector home and commercial inspection company. The CSS must have strong customer service skills, attention to detail and excellent communication skills. The CSS’s main goal is to support, improve, and exceed the inspection experience and delivery of our service for the clients and real estate agents who refer AJF.
Duties and Responsibilities:
- Answer phones and respond to emails in a positive, friendly professional manner
- Satisfaction calls and follows up post-inspection
- Initial contact and coordination of follow up for customer service calls
- Pre- and post-inspection, provide support for client’s questions and needs
- Respond and oversee all client review platforms
- Manage and assist with quality control processes
- Assist in the order taking, scheduling and preparation of inspections
- Update and maintain inspection database for complete accuracy
- Perform other tasks as assigned
Key Skills:
- Excellent communication skills: both written and verbal
- Love working both on the computer and phone
- Ability to multitask in a busy, small office while maintaining confidentiality & professionalism
- Strong organizational and planning skills
- Extremely detail-oriented, hardworking, and results-driven
- Flexible, reliable, and self-motivated
- Willing to follow a process and suggest new ideas/improvements as appropriate
- A people person with a service attitude
- Be a team player and cooperate with all co-workers
- Excels in an incentive-based model
- Computer proficient with Microsoft Office, Outlook, PowerPoint, Social Media Platforms
- Previous customer service, scheduling, and/or administrative experience preferred
- Education: High school diploma with some college or business training preferred
- Full-Time position including weekends
Apply now
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Job Description
The Client Coordinator (CC) maintains a highly efficient, positive, and energetic office environment. Provides support for inspection personnel, while upholding our mission of service, education, and protection to clients through the highest standards of integrity, professionalism, and care.
Key Objectives:
The CC is an integral part of the daily operations for busy, multi-inspector home and commercial inspection company. The CC must have great attention to detail and strong communication skills to ensure the accuracy of order taking, scheduling, and preparation of inspections. The CC’s main goal is to provide clients with a seamless customer service experience from the first phone call to inquire or schedule an inspection through the delivery of our service.
Duties and Responsibilities:
- Answer phones and respond to emails in a positive, friendly professional manner
- Assist in the order taking, scheduling and preparation of inspections
- Coordinate all information/documents needed for each day’s scheduled inspections
- Assist and maintain quality control processes
- Pre- and post-inspection, provide support with inspection questions/needs to uphold our reputation for excellent customer service
- Update and maintain inspection database for complete accuracy
- Perform other tasks as assigned
Key Skills:
- Excellent communication skills: both written and verbal
- Love working both on the computer and phone
- Ability to multitask in a busy, small office while maintaining confidentiality & professionalism
- Strong organizational and planning skills
- Extremely detail-oriented, hardworking
- Must be results-driven and willing to follow an accountability process for self and team
- Flexible, reliable, and self-motivated
- A people person with a service attitude
- Be a team player and cooperate with all co-workers
- Excels in an incentive-based model
- Computer proficient with Microsoft Office, Outlook, PowerPoint
- Previous scheduling, call center, administrative, and/or customer service experience preferred
- Education: High school diploma with some college or business training preferred
- Full-Time position including weekends
Apply now
