Your Mission
As a Business Development Consultant, your role will be to assist our company with growth initiatives, support the Director of Growth & Expansion across departmental initiatives, sales and marketing duties to key accounts and prospects, drive expansion in new markets, manage ongoing assigned clients, cultivate accounts to maximize opportunity, and support areas of the business as needed.
Key Objectives
- Support Director of Growth & Expansion in new business initiatives
- Drive revenue from new real estate agent relationships
- Attend and participate in existing client and prospect meetings
- Represent AJF in a professional manner at client-facing events and meetings
- Implement & execute business development process, systems and strategies as directed
- Identify new areas of opportunity for revenue and account expansion
Regular Work Activities
- Initiate contact with potential clients through cold-calling, emails, and meetings/events
- Identify key prospects of growth and potential partners within residential and commercial
- Communicate AJF’s value and services to clients and customers
- Perform regular follow-up calls or emails and facilitate communicating with prospect/existing customers to ensure their satisfaction and identify new opportunities
- Attend meetings and events as needed to be successful
- Attend company meetings as required
- Collaborate with growth team to ensure overall company’s goals are met
- Other duties deemed necessary by management
Weekly Work Activities
- Email, follow up calls, & prospecting calls daily
- Book new meetings with prospects and key clients
- Attend agency, broker, & team meetings
- Attend networking events and client events
Key Skills
- Strong written and verbal skills
- Excellent organizational and follow up processes
- People person with the ability to develop strong relationships
- Must love a sales role who is true self starter
- Ability to juggle multiple tasks at once
- Flexible mindset with a drive to succeed
- Service based attitude
- Familiar with Microsoft Office products and a CRM
The AJF Package (not all inclusive):
- Competitive wages
- Paid Time Off
- Holiday Pay
- 401k with Matching Funds
- On the job training
- Opportunities for career growth and leadership
Apply now
Your Mission
AJF Inspection & Engineering is a leading home service company aggressively expanding, which provides tremendous opportunity for the someone with a growth mindset looking to advance personally and professionally.
The Operations Manager is an integral part of the daily operations for Arizona’s #1 home and commercial inspection company. As an Operations Manager you will be in a upbeat environment, leading the operations team, interacting over the phone with AJF clients helping them through the inspection scheduling process, and supporting the execution of the overall operations process. Having great attention to detail and strong communication skills will help you be successful. The Operations Manager’s main objective is to is to support the needs of the operations team and to provide clients with a wonderful customer service experience from the first phone call through the delivery of our service.
Key Objectives
- Work as a leader of the Operations Division to ensure outstanding service for our clients and agents for all company services
- Interface with the Director of Growth & Expansion to ensure company goals are met
- Support Operations Team’s scheduling
- Develop, monitor and ensure key accountability metrics are met
- Support development and track overall company and Operations Division Wildly Important Goals (WIGs)
- Work closely with Customer Care Specialist to resolve any client issues
- Develop and implement company inventory program
- Assist in hiring and recruiting as directed
Duties and Responsibilities:
- Daily management of operations needs including supporting the scheduling manager.
- Update the inspection schedule throughout the day as needed.
- Ensure the success of the operations team against key metrics
- Assist in phone calls and respond to client emails in a positive, friendly professional manner.
- Assist in the order taking, scheduling and preparation of inspections as needed.
- Ensure compliance in following AJF’s process and procedures to deliver exceptional support for clients and inspection team.
- Identify opportunities for improvement and create processes to execute.
- Update and maintain CRM/Scheduling database as needed.
- Full time position with the need to work Saturday if operation team needs coverage (~4-6 times/year)
- Perform other tasks as assigned.
Key Skills
- Excellent communication skills: both written and verbal
- Ability to multitask in a busy, small office while maintaining confidentiality & professionalism
- Strong organizational and planning
- Extremely detail oriented
- Must be results driven and willing to follow an accountability process for self and team
- Flexible, reliable, and self-motivated with a growth mindset
- People person with a service attitude
- Be a team player and cooperate with all co-workers
- Computer proficient with Microsoft Office, Outlook, PowerPoint
- Previous office experience managing projects or teams
- Education: College degree or equivalent experience
Apply now
AJF Inspections & Engineering is a leader in Home & Commercial Inspections throughout the Valley and beyond. We have a wonderful team of hard working, highly motivated, fun loving, client centered people….and we are growing again!
AJF Inspections & Engineering is seeking individuals who are looking for a dynamic and rewarding career conducting home inspections; commercial inspections; termite inspections, radon testing, mold assessments/testing and more. INSPECTION EXPERIENCE IS NOT REQUIRED.
What is required is a willingness and passion to learn about the inspection busines; willingness to dramatically change your life; willingness to go above and beyond for the customer/client; and a willingness to work on a team. We will provide all training, tools, and resources to become an Arizona certified home inspector.
This excellent opportunity can be a career changer for the right individual.
Essential Functions (not all inclusive):
- Initially you will enter our Home Inspector Apprenticeship Program where you will learn step by step how to perform home, commercial and termite inspections with the goal of becoming a full time AZ certified home inspector
- Train and learn how to conduct ancillary inspection services (radon testing, mold assessment, and sewer scoping)
- Ability to communicating clearly, non-alarming and customer service-oriented manner with clients and REALTORS.
Minimum Qualifications (not all inclusive):
- Customer service oriented (worked at Starbucks, Enterprise, or another customer focused business is preferred but not required)
- Willingness to work outside your comfort zone and learn new skills
- Teachable/Coachable
- Great communication skills with the ability to connect with the clients and REALTORS
- Must be reliable and able to work in a team environment.
- Ability to climb a ladder and walk on roofs (2 story not required)
- Able to work full time employment 5 days per week including some weekend days per month (not a 1099 position).
- Valid Driver’s License Other duties as required.
- Other duties as required.
The AJF Package (not all inclusive):
- On the job training
- Competitive wages
- Paid Time Off
- Holiday Pay
- 401k with Matching Funds
- Health Insurance
- Opportunities for career growth and leadership
Apply now
Job Description:
The AJF Inspector provides a professional and thorough review of a property’s systems and components adhering to our Professional Standards of Practice. The information is communicated, both written and verbal, in a non-alarming, unbiased manner, while upholding our mission of service, education, and protection to clients through the highest standards of integrity, professionalism, and care.
Key Objectives:
- Ensure outstanding service for our client and real estate agents for all company services.
- Prepare an accurate and technically correct inspection report in accordance with AJF and Arizona
Board of Technical Registration Standards of Practice (SOPs).
- Build trust and future referrals with clients and agents using a calm, consistent, honest, and thorough
communication approach.
- Present inspection results to the client and agent through unbiased and neutral feedback.
- Respond to client and agent concerns/questions in a patient, thorough and professional manner.
- Communicate value of additional services offered by AJF.
- Adopt and support AJF’s Mission, Vision, Value and Culture while embracing learning and growing
to be the best version of yourself.
Duties/Responsibilities:
Pre-Inspection Preparation
- Daily monitoring of your ISN schedule to give advance notice to Office Team of any issues.
- Daily, careful review of your work order(s) to ensure that you have all tools and equipment available.
Inspections
- Perform home and pool & spa inspections
- Perform termite inspections
- Perform commercial inspections
- Perform mold testing/screening
- Perform thermal imaging
- Perform radon testing
- Attend field and in office training
Post Inspection
- Daily completion of Quality Control checklist.
- Daily submission of RecallChek after each inspection.
- Upload reports and email to the client and agent the day of the inspection.
- Answer post-inspection client and agent questions/concerns.
Additional Duties
- Attend all company training sessions, weekly zoom or conference calls, staff meetings etc.
- Participate when asked to support AJF sponsored events and/or fundraisers.
Key Skills:
- High attention to detail in all aspects of the position
- Strong written and verbal communication skills
- Strong technical knowledge of building systems and components
- Excellent organizational skills and ability to follow a process
- Ability to develop strong relationships & connect with Clients, Agents and the AJF Team
- Technology skills – MS Office, ISN, Report Software
- Proven ability to succeed
- Coachable and results driven
- Team player who welcomes challenges and embraces change
Experience/Training:
- AZ BTR certified home inspector – Preferred
- Inspection experience – Preferred
- Customer service/relations – Preferred
- Building/Trades experience – Preferred
Disclaimer: These requirements are representative, but not all-inclusive, of the responsibilities, knowledge and ability required for this position.
Apply now
Job Description
The Customer Service Specialist (CSS) provides support and follow-up for clients and real estate agents while maintaining a highly efficient, positive, and energetic office environment. The CSS upholds our mission of service, education, and protection to clients through the highest standards of integrity, professionalism, and care.
Key Objectives:
The CSS is an integral part of the daily operations for busy, multi-inspector home and commercial inspection company. The CSS must have strong customer service skills, attention to detail and excellent communication skills. The CSS’s main goal is to support, improve, and exceed the inspection experience and delivery of our service for the clients and real estate agents who refer AJF.
Duties and Responsibilities:
- Answer phones and respond to emails in a positive, friendly professional manner
- Satisfaction calls and follows up post-inspection
- Initial contact and coordination of follow up for customer service calls
- Pre- and post-inspection, provide support for client’s questions and needs
- Respond and oversee all client review platforms
- Manage and assist with quality control processes
- Assist in the order taking, scheduling and preparation of inspections
- Update and maintain inspection database for complete accuracy
- Perform other tasks as assigned
Key Skills:
- Excellent communication skills: both written and verbal
- Love working both on the computer and phone
- Ability to multitask in a busy, small office while maintaining confidentiality & professionalism
- Strong organizational and planning skills
- Extremely detail-oriented, hardworking, and results-driven
- Flexible, reliable, and self-motivated
- Willing to follow a process and suggest new ideas/improvements as appropriate
- A people person with a service attitude
- Be a team player and cooperate with all co-workers
- Excels in an incentive-based model
- Computer proficient with Microsoft Office, Outlook, PowerPoint, Social Media Platforms
- Previous customer service, scheduling, and/or administrative experience preferred
- Education: High school diploma with some college or business training preferred
- Full-Time position including weekends
Apply now
